Curbside Pick-Up & Building Access Details

Limited Building Access starts July 6, 2020.

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Curbside Pick-up Locations

1. Downtown Library (alley along south side)

2. Southwest Library circle drive

3. Mobile Library (drive-up, staff will run to car. No on-board access during this phase.)

• Please note: Pick up by Appointment only.

• Call us when you receive your notice.

Please be patient and courteous with our staff. We have staff scheduled to work our Curbside doors at specific times, which is why we need appointments.

Step One: Choose Your Items
Available items include books, audiobooks, magazines, DVDs, music CDs

Hold Method 1:

• Place an online hold in our catalog

• Call us once your receive a notice that the items are in. If you miss our call, the number to call is 309-732-7323.

• PLEASE wait until your appointment is set before picking up. 

Hold Method 2:

• Call 309-732-7341, or email RiLibRef@rigov.org, or Live Chat via Ask a Librarian

• Reference staff will available from 10:00 am to 6:00 pm, Monday, Friday, and from 9:00 am to 12:00 pm on Saturdays.

• Need some help? Fill out our From the Stacks Personal Shopper Form, and library staff will pick up to five items for you. Please allow sufficient time for us to research, pull, and notify you about your hold

Step Two: Book Your Pick-up Appointment

• Curbside pick-up hours are available Monday-Saturdays

• We will check your items out to you when we make the appointment

• Staff will take a description of your car to help us identify you

• If you are walking or biking, just let us know.

Step Three: Pick-up!

• Pull into one of the numbered spots at our Downtown or Southwest locations.

• Stay in your car, and call the number on the sign. We will need your name and space number

• Open your trunk. If you need to exit your vehicle to open your trunk or side door, please do so before RIPL staff arrive.

• Show us your library card through your vehicle window.

• Staff will place bagged items in your trunk/vehicle and close the lid/door.

• Drive away when staff step away from your vehicle. You’re done!

Returns: Please return all items to the book drop, or in designated bins at locations.

STAFF CANNOT ACCEPT RETURNS AT CURBSIDE. Returned items are quarantined for three days. This means that items will stay on your account while in quarantine. We are using a fine-free check-in, so this will not affect your account standing.

Due to COVID-19 contact concerns:

• Donations of any kind will not be accepted at either curbside or in book drops

• Staff cannot take payments for fines/library fee charges at curbside

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Limited Building Access Starts July 6, 2020
How we'll operate to maintain safety:

Limited Hours: Downtown and Southwest Library locations

• Monday through Friday: 10am-6pm
• Saturday: Curbside Pick-up Only, 9am-12pm (no building access)
• Mobile Library2go: Curbside pick up only, no onboard entry.  WiFi signal will continue to be available outside the Mobile Library. New route schedule starts July 6.

Limited Services and Safety Protocols:

• Masks and social distancing required for library entry. Face coverings required while inside building.
• Curbside will still be available as a safe way to pick up items.
• Returns taken in specific locations; all returned items quarantined for 3 days. (See this link for a report on the REALM laboratory study.)
• Services available on a grab-and-go basis. Seating, study areas and Community Rooms will be unavailable.
• Some materials will be unavailable.
• Adult computers available by appointment only.  Children's computers unavailable.
• Library programs will continue on an online and take-home basis only.
• Printing and photocopies available.
• WiFi may be used outside our building

Additional COVID 19 information:

All library programming, including Summer events, will be provided virtually. Watch our Facebook page for virtual programming, including Online Storytimes at 10:30 am on Tuesdays and Thursdays. 

Library materials may now be returned via our book drops.

• Due Dates extended until June 26, 2020.

• No late fees will be assessed 

• Expiring cards automatically extended through July 1, 2020. You may renew now by email and we will mail you a new card.

System-wide delivery reopens June 29, 2020. 

Residents without cards may apply for an eCard so that they use digital services. To apply for an RIPL eCard, you must live in the Rock Island Public Library service area. We have temporarily extended the age limit to 14 years of age or older. The online application is available on the library website under Get a Card.

Stop the Rumor Mill! Do your part to the stop the spread of disinformation by doing three easy things:

1. Don’t believe the rumors.

2. Don’t pass them along.

3. Go to trusted sources of information to get the facts about the federal (COVID-19) response.

Please check the FEMA site at this link for the most accurate facts known at this time, and to avoid falling victim to scams and disinformation.

Where else to get facts and help regarding COVID-19

• The QC COVID-19 Coalition is a task force of Quad Cities area health, business, government and emergency management officials that have united to assess our regional situation, and provide recommendations on how to minimize the risk of COVID-19 community spread. The QC COVID-19 Coalition has created a new website for all Quad Citizens at TogetherQC.com.

• COVID 19 Literacy Project: Get fact sheets in more than 30 languages

• The State of Illinois COVID-19 website

• Illinois' COVID-19 Hotline at 1-800-889-3931 or  email dph.sick@illinois.gov

• Read the Center for Disease Control (CDC) summary on COVID-19, and their frequently asked questions page

• Get updates from Illinois Department of Public Health, Rock Island County Health Department and Johns Hopkins medicine

• Download factsheets from the CDC

• Show others who you are social distancing for with this downloadable sign. 

• Business Resources - Links and COVID-19 emergency response from the Quad City Chamber of Commerce 

When to stay home

At any sign of sickness, such as cough, shortness of breath, or other flu-like symptoms.

• According to the CDC, the virus is thought to spread mainly from person to person, between people who are in close contact with one another (within about six feet) or through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby, or possibly be inhaled into the lungs.

• We encourage any concerned residents, especially those in high-risk populations, to stay home if they are feeling ill or are simply concerned about potential exposure.

What to do when in public spaces

• Avoid contact with people who are sick

• Wear a mask or maintain six-foot distances between you and others
• Wash your hands often with soap and water for at least 20 seconds

• Avoid touching your face, especially eyes, nose, and mouth

• Cough and sneeze into the crook of your elbow or into a tissue, then throw that tissue into the trash and wash your hands for at least 20 seconds

• Clean and disinfect frequently touched objects and surfaces

Other ways to use your library:

• Borrow digital items online: e-books and e-audiobooks; streaming TV, movie and music services; and digital subscriptions to newspapers and magazines.

• Use our online catalog: Place holds and renew items online

• Research online with our digital services

• Pay fines online with your PrairieCat account

• Renew by phone by calling 1-888-542-7259 (you will need your card and materials when you call)

Thank you for your patience as we work through this developing situation.